Global Contact Centre:
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There is more to discover when you choose to fly with Malaysia Airlines. Apart from renowned hospitality, Malaysia Airlines offers superior connectivity through double daily flights from London to Kuala Lumpur and onwards to the rest of Malaysia, Southeast Asia (including Hanoi and Saigon in Vietnam) and Australia.
About Malaysia Airlines
Malaysia Airlines is the national carrier of Malaysia, offering the best way to fly to, from and around Malaysia, carrying 40,000 guests daily on memorable journeys inspired by Malaysia’s cultural richness. Malaysia Airlines embodies the incredible diversity of Malaysia, capturing its rich traditions, cuisines and warm hospitality on board, while opening up more of Malaysia’s destinations than any other airline.
As a member of oneworld®, Malaysia Airlines and its partners in the global alliance offer a superior, seamless travel experience. Oneworld offers special privileges and rewards for frequent flyers, including access to more than 650 airport lounges worldwide.
Each of the 220 Economy class seats have a seat pitch of 32 inches and are equipped with a 115v AC PED power supply plus a USB port.
Enjoy over 100 hours of on demand high quality, highly engaging entertainment onboard, from the latest blockbusters to popular TV shows, to multi-player games and critically acclaimed album releases on a 11” Panasonic capacitive touch screen.
Economy extra Legroom Seats
There are 27 extra leg room economy seats featuring a spacious 36” seat pitch and foot rest for customers needing the extra space.
The Business Class seats on the A350 aircraft are designed with generous leg-room with a seat pitch of 78” extending to full flat beds so you can rest and enjoy unparalleled privacy throughout the journey. Each seat is equipped with a 115v AC PED power supply and USB port, mood lighting, personal stowage with mirror, phone and bottle holder and coat hook.
Enjoy the airline’s renowned Satay dish, take your pick from a wide selection of gourmet cuisine, award winning wines and exclusive Chef-on-Call, service. Relax and enjoy a wide range of entertainment options with individual 16” IFE capacitive touchscreen.
Each passenger also receives special amenity kits from Aspinal of London, the first airline to collaborate with the leather goods manufacturer.
Indulge in a First Class Experience with Malaysia Airlines’ new Business Suites. With a 180-degree recline flat bed, 26.1” width of personal space and a 24” entertainment screen, exclusive fine dining gourmet menu and chef-on-call service, Malaysian Hospitality takes travel to a whole new level. Once in the air, passengers are treated to a spacious seat with a large TV screen for entertainment. When ready for a restful sleep, the seat transforms into a comfortable 83-inch lie-flat bed, complete with a cosy duvet and fluffy pillow; you even get your own Malaysia Airlines branded sleeping suit and a Special Aspinal of London luxury amenity kit. Each seat is also equipped with a 115v PED power supply and USB port, meal and cocktail table, feature light, vanity mirror, console stowage and magazine rack.
Malaysia Airlines Golden Lounge
Guests of Malaysia Airlines will enjoy Malaysian hospitality and a premium travel experience from the moment they arrive at the airport. Whether prior to departure or during transfers, the Golden Lounge is the perfect place to unwind, grab authentic Malaysian cuisine or catch up with work in comfort before your flight. You will feel right at home in our Golden Lounges, whether you’re flying solo or with your family. And with seating that features built-in universal and USB points, alongside complimentary high-speed Wi-Fi, both you and your devices can get quickly recharged.
The Golden Lounge at Heathrow Terminal 4 is located near Gate 6 which boasts the best panoramic view of any lounge in Heathrow adjudged by The Design Air. The three Golden Lounges in Kuala Lumpur International Airport have all been recently refurbished with a wealth of new design touches and amenities.
Hand luggage allowance is determined by the class flown. Economy Class guests are permitted one carry-on piece while Business Suite and Business Class guests are permitted two pieces of cabin luggage. The maximum weight for carry-on bags is 7kg. Passengers with infants are allowed one additional 5kg bag.
The checked baggage allowance depends on the routing, ticket class and destination.
For most destinations, guests may check-in multiple bags up to a maximum weight limit. Economy Class passengers are allowed two bags not exceeding a total of 20kg (for promo fares) and 30kg. Business Class passengers may take up to 40kg and Business Suite is permitted 50kg. For further information, please contact the airline directly.